Frequently Asked Questions

Sign up for free at revioreputation.com. After creating your account, go to Integrations and click "Connect" next to Google Business Profile, Facebook, or any supported platform. OAuth authorization takes just one click -- no passwords stored.

Yes! Our Free plan includes 1 location, 1 platform (Google only), 10 AI responses per month, and basic analytics. No credit card required to sign up.

Most businesses are fully set up in under 5 minutes. Connect your platforms with one click, and reviews start syncing immediately. Our onboarding wizard guides you through every step.

Our dual AI engine uses OpenAI GPT-5-mini and Anthropic Claude Haiku 4.5 with automatic fallback. It analyzes each review's sentiment, context, and specific mentions, then generates a personalized response matching your brand voice. You can review, edit, and publish -- or enable auto-publishing for positive reviews.

Yes. You can set your preferred tone (professional, friendly, casual), add business-specific context, banned phrases, and custom templates. Enterprise plans include custom AI model training on your existing responses.

Yes. AI assistance is optional. You can write responses manually, use AI suggestions as starting points, or create custom templates. Many businesses use a hybrid approach -- AI for routine positive reviews and manual responses for complex cases.

We currently support Google Business Profile, Facebook Pages, Instagram, LinkedIn, and TripAdvisor with full integration. Yelp, Trustpilot, Booking.com, Airbnb, G2, Capterra, and Foursquare are coming soon.

Reviews sync automatically via official APIs. New reviews typically appear in your dashboard within minutes of being posted. You'll also receive instant notifications via email and in-app alerts.

Yes. Each location in your account can have its own platform connections with independent settings and AI configurations. Pro supports up to 10 locations, Enterprise supports up to 15.

GEO Radar is our local rank tracking tool. It scans Google Maps for your business keywords across a geographic grid (3x3 to 15x15), showing your exact ranking position at each point. This helps you understand where you're visible and where competitors outrank you.

Scan frequency depends on your plan: Free and Starter (biweekly), Pro (weekly with manual scans available), Enterprise (weekly with on-demand scans), Agency (instant). All scans include historical tracking for trend analysis.

We offer Free ($0), Starter ($59/mo), Pro ($149/mo), Enterprise (custom pricing), and Agency (custom pricing). All paid plans include a 7-day free Pro trial. Save 20% with annual billing on Starter and Pro plans.

Yes! Every new account gets a 7-day free trial of the Pro plan with full access to all features. After the trial, you can choose any plan -- including our free tier.

Yes. You can change your plan at any time from the Billing page. Upgrades take effect immediately with prorated billing. Downgrades take effect at the end of your current billing cycle.

Yes. We use AES-256 encryption for all data at rest, TLS 1.3 for data in transit, and OAuth 2.0 for platform connections. We're fully GDPR and CCPA compliant with enterprise-grade security practices.

Never. Your data is yours. We never sell, share, or monetize customer data. We only access your review data to provide our service, and you can export or delete all data at any time.

Enterprise includes up to 15 locations, unlimited team members, 2,000 AI responses/month, custom AI model training, SSO integration, dedicated support manager, 7x7 GEO Radar grid, 365-day scan history, and white-label solution.

Contact our sales team at sales@revioreputation.com or visit our Enterprise page. We'll schedule a discovery call to understand your needs and provide a custom quote within 24 hours.

Enterprise plans are available on both annual and month-to-month contracts. Annual plans include a discount. Contact our sales team for specific pricing and terms.

Yes. Pro and Enterprise plans include REST API access for building custom integrations and workflows. You can programmatically access reviews, responses, locations, and analytics data.

RevioReputation sends real-time webhook notifications for events like new reviews, AI responses, and rating changes. Webhooks are signed with HMAC SHA-256 for security. Available on Pro and Enterprise plans.

Yes. With API access on Pro+ plans, you can build custom dashboards, connect to your CRM, push data to BI tools, or create automated workflows. Enterprise customers can also request custom connector development.

RevioReputation supports multiple notification channels: in-app alerts, email, Telegram bot, SMS, WhatsApp, and webhooks. You can configure per-event rules with rating and platform filters.

Yes. Notification rules support timezone-aware quiet hours to prevent overnight alerts. Configure start/end times per notification channel from the Notification Settings page.