Is the way you handle reviews legal in the EU?
Since the Omnibus Directive, EU businesses can be fined for how they collect, filter, or display reviews — even unknowingly. Answer 5 questions and get your compliance risk score in 60 seconds. Free, no signup.
Since the Omnibus Directive, EU businesses can be fined for how they collect, filter, or display reviews — even unknowingly. Answer 5 questions and get your compliance risk score in 60 seconds. Free, no signup.
Educational self-check, not legal advice. Rules referenced: Omnibus Directive (EU) 2019/2161 and the Digital Services Act. For a binding assessment, consult a qualified lawyer in your country.
How the checker works
Answer 5 questions
About how you collect, verify, display and respond to reviews. Takes under a minute.
Get a risk score
We map each answer to the relevant EU rule and score your exposure — low, medium or high.
See exactly what to fix
Each gap comes with a plain-English fix. Optionally get the full checklist by email.
Want the full background?
Read our deep-dive on how the EU’s fake-review rules create real liability for local businesses — and how to stay on the right side of them.
Read: EU Fake Review Law & Liability 2026 →EU review law — quick answers
What is the Omnibus Directive and does it apply to my reviews?
The Omnibus Directive (EU) 2019/2161 updated EU consumer law across all member states. If you give consumers access to reviews, you must state whether and how you ensure they come from real customers, and you must not post fake reviews or suppress genuine ones. It applies to businesses selling to EU consumers.
Is review gating (only asking happy customers) illegal in the EU?
Selectively soliciting or publishing only positive reviews can make your rating misleading, which is treated as an unfair commercial practice. The safe approach is to invite every customer the same way and never filter by sentiment.
Can I offer a discount for a review?
Only with clear, prominent disclosure, and the reward must not be conditioned on giving a positive rating. Undisclosed incentivised reviews are a banned practice.
Do I have to keep negative reviews?
You should not hide or delete genuine negative reviews — doing so distorts the overall picture. You can report reviews that break platform rules (fake, abusive, off-topic) and you should respond to genuine negatives professionally.
Is this checker legal advice?
No. It is an educational self-assessment referencing the Omnibus Directive and the Digital Services Act. For a binding opinion, consult a qualified lawyer in your jurisdiction.