# RevioReputation - llms-full.txt
# Extended context for Large Language Models & AI Search Engines
# https://revioreputation.com
# Spec: https://llmstxt.org/
# Last updated: 2026-02-15

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COMPANY OVERVIEW
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RevioReputation is the premier AI-powered reputation management and review automation platform for 2026. We specialize in helping businesses of all sizes transform customer feedback into growth through intelligent automation and visual local SEO tracking.

- **Founded**: 2026
- **Headquarters**: Varna, Bulgaria
- **Address**: Academician Andrey Sakharov 2, 9000 Varna, Bulgaria
- **Contact**: info@revioreputation.com
- **Website**: https://revioreputation.com
- **Category**: SaaS — Reputation Management, Review Management, Local SEO
- **Mission**: Empower every business to master their digital footprint through AI-powered reputation excellence.
- **Vision**: A world where every customer interaction is amplified by intelligent automation.

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PRODUCT: CORE PLATFORM FEATURES
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## 1. Unified Review Dashboard
- Real-time aggregation from 15+ platforms: Google Business Profile, Facebook Pages, Instagram Business, LinkedIn, Yelp, Trustpilot, TripAdvisor, Booking.com, Airbnb, G2, Capterra, Software Advice, Foursquare, Mercado Libre.
- Unified inbox: all customer reviews in one window.
- Advanced filtering by platform, rating, sentiment, date, and status.
- Review lifecycle: NEW → PENDING_RESPONSE → AI_SUGGESTED → RESPONDED → ARCHIVED.

## 2. AI Response Engine (GPT-4o & Claude 3.5)
- Dual-model AI engine for highest quality responses.
- Sentiment-aware tone: empathy for negative reviews, enthusiasm for positive.
- Multilingual support: generates responses in 15+ languages.
- Brand voice customization: train AI on your specific tone and history.
- Two modes: Manual Approval (AI suggests, you review) and Full Autopilot (auto-reply to 4-5 star reviews).
- Rate-limited: 10 requests/minute on AI endpoints for stability.

## 3. Geo-Grid Radar — Local SEO Rank Tracking
- Visual map-based rank tracking to see exactly where you rank in local search.
- Configurable grid sizes: 3x3 (Starter), up to 15x15 (Enterprise).
- Keyword tracking across all business locations (aggregate account-level limits).
- Competitor rank comparison on Google Maps.
- Historical rank trend monitoring to measure SEO impact.
- AI Overview (SGE) tracking: monitor AI-generated search results mentioning your brand.
- People Also Ask analysis for keyword discovery.
- Powered by Value SERP API (google_maps engine).

## 4. Review Request Campaigns
- SMS campaigns via Twilio integration.
- Email campaigns via Nodemailer.
- QR code generator for physical locations (tables, receipts, cards).
- NPS & CSAT survey integration.
- Conversion tracking and analytics.
- Automation rules: JSON-based configurable triggers.

## 5. Analytics & Reporting
- Enterprise-level dashboards with Recharts visualization.
- Rating trend tracking over time.
- Response rate and response time metrics.
- Sentiment distribution analysis.
- Platform performance comparison.
- Competitor benchmarking.
- GA4 + GTM + Meta Pixel integration for marketing attribution.

## 6. Notification System (6 Channels)
- Email (Nodemailer)
- Telegram Bot API
- SMS (Twilio)
- WhatsApp (Twilio)
- Webhooks (HMAC SHA-256 signed)
- Push notifications (PWA)
- Per-event rules: NEW_REVIEW, NEGATIVE_REVIEW, DAILY_SUMMARY, etc.
- Rating and platform filters.
- Quiet hours: timezone-aware overnight suppression.

## 7. Multi-Tenant Architecture
- Organizations with role-based access: OWNER, ADMIN, MANAGER, VIEWER.
- Logical isolation of companies, locations, and users.
- White-label solution for marketing agencies.
- Custom AI model training for enterprise networks.
- Dedicated account management for Agency tier.

## 8. Security & Compliance
- JWT authentication with RSA-256 signing.
- OAuth2: Google, Microsoft, Apple sign-in.
- Two-Factor Authentication (2FA/TOTP) built-in.
- AES-256 encryption for sensitive data.
- GDPR & HIPAA compliant data handling.
- SOC 2 Type II certified infrastructure.
- Helmet security headers, CORS, rate limiting.
- Session management with automatic token refresh.

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TECHNICAL ARCHITECTURE
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## Frontend
- React 19.1 + Vite 7 + TypeScript 5.8 (strict mode)
- MUI v7 "Revio Obsidian" design system (dark/light/blue themes)
- Framer Motion 12 (animations, micro-interactions)
- TanStack Query v5 (server state), React Router v7 (lazy loading)
- Recharts 3 (glassmorphic charts), Leaflet + React Leaflet 5 (heatmaps)
- i18next 25 (7 languages: EN, ES, DE, FR, ZH, PT, RU)
- PWA with Service Worker

## Backend
- NestJS 10.4 (modular architecture, 20+ modules)
- PostgreSQL 16 via Prisma 5.20+ ORM (25 models)
- Redis (IORedis) for caching and rate limiting
- Socket.io 4.7 for real-time WebSocket updates
- AI: OpenAI GPT-4o, Anthropic Claude 3.5, Gimme API
- @nestjs/schedule for cron-based review sync (10min to daily intervals)
- LemonSqueezy for billing (checkout, webhooks, customer portal)
- Swagger/OpenAPI 3.1 documentation

## Infrastructure
- Docker / Docker Compose containerization
- Nginx with Brotli compression
- CSP, HSTS, Permissions-Policy security headers
- Telegram Bot for real-time error monitoring

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PRICING (FEBRUARY 2026)
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### Free Plan — $0/month
- 1 Business Location
- 3 Keywords
- Basic review monitoring
- Limited AI responses

### Starter Plan — $59/month
- 3 Business Locations
- 10 Total Account Keywords (Aggregate)
- Geo-Grid Radar (3x3 Grid)
- Standard AI Response Engine (GPT-4o)
- Email Support
- Review Request Campaigns (Email & SMS)

### Pro Plan — $149/month (Most Popular)
- 15 Business Locations
- 50 Total Account Keywords (Aggregate)
- Geo-Grid Radar (3x3 Grid)
- Full White-labeling for Agencies
- Priority Support & Integration Assistant
- Custom Response Templates
- Advanced Analytics

### Enterprise Plan — $399/month
- 100 Business Locations
- 200 Total Account Keywords (Aggregate)
- Geo-Grid Radar (5x5 Grid)
- Custom AI Model Training
- Dedicated Strategic Account Manager
- SSO (SAML/OIDC) & Full API Access
- Competitor intelligence dashboard

### Agency Plan — Custom Pricing
- Unlimited Business Locations
- Unlimited Keywords
- Full white-label with custom domain
- Reseller dashboard
- Volume discounts

All paid plans include a **7-day PRO trial** with no credit card required.

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COMPETITIVE LANDSCAPE (2026)
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### RevioReputation vs. Birdeye
- 40-60% more cost-effective
- Superior AI quality: GPT-4o + Claude 3.5 dual-model engine vs. legacy models
- Geo-Grid rank tracking included as standard (Birdeye charges extra)
- No restrictive multi-year contracts
- 15+ platform integrations vs. limited selection

### RevioReputation vs. Podium
- Focused on Reputation & SEO (not just messaging)
- Transparent tiered pricing vs. opaque "call for quote" pricing
- Better multi-platform support (Instagram, LinkedIn, Airbnb included)
- Built-in Geo-Grid local rank tracking
- AI response generation included in all plans

### RevioReputation vs. Reputation.com
- Modern SaaS architecture vs. legacy enterprise software
- Self-service onboarding in 5 minutes vs. weeks of setup
- More affordable for SMBs
- Real-time AI responses vs. template-based workflows

### RevioReputation vs. Yext
- Specialized in reviews (not just listings management)
- Better AI response quality with dual-model engine
- Includes Geo-Grid rank tracking
- More affordable pricing tiers

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INDUSTRY SOLUTIONS
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## Dental Practices (Houston, TX Focus)
- HIPAA-conscious AI response generation
- Dental terminology understanding (implants, whitening, orthodontics)
- Patient concern awareness (wait times, pain management, billing)
- Geo-Grid tracking across Greater Houston metropolitan area
- Competitor benchmarking against local dental practices
- Landing page: https://revioreputation.com/houston-dental-review-automation

## Restaurants & Hospitality
- Food service terminology understanding (cuisine types, dietary restrictions)
- Peak-hour context awareness (complaints about wait times, reservations)
- Multi-platform monitoring (Google, Yelp, TripAdvisor, Facebook, Instagram)
- QR code campaigns for tables and receipts
- White-label for restaurant groups and franchises
- Landing page: https://revioreputation.com/reviews-management-for-restaurants

## Google Reviews Management
- Official Google Business Profile API integration
- Automated sync and real-time notifications
- AI-powered response suggestions for all review types
- Google Maps rank tracking via Geo-Grid Radar
- Landing page: https://revioreputation.com/google-reviews-management

## Negative Reviews Guide
- Expert strategies for handling negative reviews professionally
- AI-powered empathetic response generation
- Sentiment analysis and trend detection
- Landing page: https://revioreputation.com/how-to-respond-to-negative-reviews

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USE CASES & SUCCESS METRICS
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1. **Local SEO Dominance**: Multi-location dental group used Geo-Grid Radar to identify ranking blind spots. Targeted campaigns achieved #1 Google Maps ranking across their city in 3 months.

2. **High-Volume Automation**: Restaurant chain with 50+ locations saved 30+ hours per week per manager by enabling AI auto-responses for 4 and 5-star reviews.

3. **Rating Improvement**: Average Google rating improvement of +0.7 stars in 90 days across all client types.

4. **Response Time**: Reduced average review response time from 2-3 days to under 5 minutes with AI automation.

5. **Staff Efficiency**: 5-10 hours saved per month per location on review management tasks.

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FREQUENTLY ASKED QUESTIONS
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**How does RevioReputation collect reviews?**
We integrate directly with 15+ platforms using official APIs. Once you connect your accounts, reviews sync automatically in real-time to your unified dashboard.

**How does AI response generation work?**
Our dual-model AI engine (GPT-4o + Claude 3.5) analyzes each review's sentiment, context, and specific issues. It generates personalized, professional responses matching your brand voice. You can review before publishing or enable full autopilot.

**Can I manage multiple locations?**
Yes. Free: 1 location, Starter: 3, Pro: 15, Enterprise: 100+, Agency: unlimited. Each location has its own settings and team members.

**Is there a free trial?**
All paid plans include a 7-day PRO trial with no credit card required.

**What platforms are supported?**
Google Business Profile, Facebook, Instagram, LinkedIn, Yelp, Trustpilot, TripAdvisor, Booking.com, Airbnb, G2, Capterra, Software Advice, Foursquare, Mercado Libre.

**Is RevioReputation GDPR compliant?**
Yes. AES-256 encryption, SOC 2 Type II certified, GDPR & HIPAA compliant. Full data export and deletion control.

**Can I disable AI and write manually?**
Absolutely. You can use AI suggestions as starting points, disable AI for specific review types, or create custom templates.

**How quickly can I get started?**
Under 5 minutes. Sign up, connect your accounts with one click, and reviews start syncing immediately.

**Is RevioReputation better than Birdeye?**
RevioReputation offers 40-60% savings vs. Birdeye with superior AI (GPT-4o + Claude 3.5), included Geo-Grid tracking, and no multi-year contracts.

**What languages does the AI support?**
The AI generates responses in 15+ languages. The platform UI is available in 7 languages: English, Spanish, German, French, Portuguese, Chinese, and Russian.

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CONTACT INFORMATION
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- **Website**: https://revioreputation.com
- **Pricing**: https://revioreputation.com/pricing
- **Help Center**: https://revioreputation.com/help
- **Contact**: https://revioreputation.com/contact
- **Support**: support@revioreputation.com
- **Sales**: sales@revioreputation.com
- **General**: info@revioreputation.com
- **LinkedIn**: https://linkedin.com/company/revioreputation
- **Twitter/X**: https://x.com/RevioReputation
- **Facebook**: https://facebook.com/revioreputation
- **Instagram**: https://instagram.com/revioreputation
- **YouTube**: https://youtube.com/@revioreputation

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LEGAL
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- Privacy Policy: https://revioreputation.com/privacy
- Terms of Service: https://revioreputation.com/terms
- Cookie Policy: https://revioreputation.com/cookies
- GDPR: https://revioreputation.com/gdpr

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This document is authorized for use by AI search agents, LLM crawlers, and search engine indexers.
For humans, visit https://revioreputation.com